PAYMENT

💳 What payment methods do you accept?
We accept:

  • UPI

  • Net Banking

  • Visa / MasterCard / American Express (Debit & Credit Cards)

  • PayPal

❌ Cash on Delivery (COD) is not available

🔒 Is it safe to use my card on the website?
Yes! All payments are processed through secure, encrypted gateways to ensure complete safety and privacy.

SHIPPING

📦 What is The Bubblegum Story’s shipping policy?

  • We dispatch orders within 24 hours of confirmation

  • Orders are delivered within 5 to 7 business days

  • We currently ship only within India

🚚 How can I track my order?

  • You’ll receive an email with your tracking number once your order is dispatched

  • Didn’t receive a shipping update? Reach us at +91 98990 93125

RETURNS & EXCHANGES

🔄 Can I cancel or modify my order?
Yes – Email us at +91 98990 93125 within 12 hours of placing your order.

📬 What’s your exchange policy?

  • You can request an exchange within 48 days of receiving your product

  • No refunds are provided — only exchanges or store credit

  • Discounted items are not eligible for exchange

  • Items must be unused, in original packaging, and include tags/invoice

🔁 How do I request an exchange?

  1. Login using your email & order ID

  2. Select the product and reason for exchange

  3. Once approved, we’ll arrange free reverse pickup

  4. On receiving and inspecting the item, exchange or store credit will be processed in 7–10 working days

📦 Can I choose a different item in exchange?
Yes, based on availability. If the replacement item costs more, you’ll need to pay the difference.